We want you to be happy with the items you purchase from us, so we seek to work with you on returns. Toward those ends, Alltham has adopted the following Returns Policy:
Returns of Items Received in Good Condition
If you receive an item in good condition, you nevertheless may return the item for --
· a full refund of the purchase amount,
· an exchange of the item for a different color or size, or
· a store credit, at your option.
(If you received an item as a gift, there is no need to let the gift giver know about the return; we will be happy to issue you a store credit upon return of the item.)
For any such return, you are responsible for the return shipping costs. The item must be shipped by you within 30 days after the item was delivered to you, except that items ordered between November 1 and December 25 may be shipped by you up until the following January 31. Refunds, exchanges, and store credits will be processed promptly upon our receipt of the item from you. To be eligible for these returns, an item must be in new condition and in the original packaging. Clearance items, personalized items, and made-to-order items are not eligible for these returns. To initiate such a return, please contact us by email at [email protected].
Returns of Damaged or Defective Items
If an item was damaged in shipment or has missing or defective parts or another material defect, you may at your option request one or more replacement parts or return the item for a replacement of the item. We will pay the costs of shipping any replacement parts. If you choose to return an item that is damaged or defective, we will be responsible for the return shipping costs.
To be eligible for a replacement, the damaged or defective item must be shipped to us within 30 days after the item was delivered to you, except that items ordered between November 1 and December 25 may be shipped up until the following January 31. An order for a replacement item will be processed promptly upon our receipt of the item from you.
To initiate a correction or return of a damaged or defective item, please contact us by email at [email protected].
This Return Policy creates a binding legal agreement between you and Alltham regarding your use of the Website and your access to the Website is subject to this Return Policy.
You can contact us about our Returns Policy by writing or emailing us at the address below:
175 Strafford Avenue,
Wayne, PA 19087